Rider Guide

Scheduling

To schedule a ride, call (309) 854-7433 at least 24 hours in advance.

A Dispatcher is available Monday-Friday from 7:00 a.m. to 4:00 p.m.

If calling after hours, please leave your name, number, and a brief message and someone will call you back the next business day.

When calling, please have the following information ready to assist in scheduling a ride:

• Your name

• Your phone number

• Appointment time or time you want to be at your destination

• Pickup address

• Dropoff address

• Return time (If a return trip is needed)

Fares

Fares are collected for each passenger on a per trip basis. Fares are based on the rider's beginning and ending locations. Passengers are required to pay with correct change upon boarding the vehicle.  All fares are one-way trips only.

$2 for trips traveling within the same town

$3 for trips traveling from town to town

$5 for same day service trips

$7 for extended service trips

All trips must begin or end in Henry County

Service Area

H.C.P.T. serves Henry, Stark, and western Bureau counties.  All trips must begin or end in Henry County.

Extended Trips - When Available

Illinois side of the Quad Cities every Tuesday

Princeton the 1st and 3rd Wednesday of each month

Galesburg the 2nd and 4th Wednesday of each month

Peoria every Thursday.

We arrive at these destinations by 10:30 AM and depart to come back no later than 1:30 PM. For more information, please contact our office.

Hours of Operation

We operate 7:00 a.m. to 9:00 p.m, Monday through Friday.  We also have one driver available from  7:00 a.m. to 5:00 p.m on Saturdays.

Cancelling a Ride

To cancel a ride, call (309) 854-7433 at least one hour before your scheduled pick-up time.  If calling outside of normal business hours, please leave your name, the date and time of the scheduled ride or rides, and be sure to say you want to cancel the ride or rides.

No-Show

A no-show is where a rider fails to give 1 hour's notice of a cancelation or fails to complete the ride scheduled.  1st no-show;  the rider will be informed of the policy and if there are not any no-shows within 60 days from the 1st no-show, the rider will start over with a clean slate. 

If the rider has a 2nd no-show within 60 days from the first, they will be notified via phone and informed that they are going to be placed on probation for a period of 60 days.  If the rider does not have any no-shows within that 60 day period, the no-shows will drop off and the rider will again have a clean slate. 

If a 3rd no-show occurs within 60 days from the 2nd, the rider will be placed on suspension for a period of 30 days.  After the suspension, the rider will be able to ride again and will have a clean record.  All no-shows will be looked at in a careful manner:  If extenuating circumstances prevented the rider from cancelling, a no-show may be excused.

Un-scheduled Trips

All trips must be scheduled in advance, the driver must follow the trips, and the trip order on his or her tablet.  If you wish to make an extra stop, please schedule it in advance.

Pickup Windows

Generally, a person will be given a window for pickup that ranges from 15 to 30 minutes.   When you call to schedule your rides,  the person taking your appointment will be able to provide you with specific pickup window times.

Bag policy

 
H.C.P.T.  allows 5 bags per person on its vehicles. All bags must be stored on the rider's lap or on the floor either under the riders seat or between the rider's legs.

Service Animals

Service animals and comfort animals are allowed

Oxygen

Oxygen may be used on H.C.P.T vehicles, but must be secured for transport.

Personal Aide

A personal aide may ride with a passenger free of charge to accompany for any  appointments.  H.C.P.T. does not provide personal aides; the rider must secure an aide themselves.  Please inform dispatch that the rider has an aide upon scheduling.

Smoking and Smoking Materials

H.C.P.T. prohibits use of any and all smoking materials on its vehicles.  Some examples are, but not limited to:  Lighters, matches, cigars, cigarettte, and electronic smoking devices.

Eating or Drinking

No eating or drinking allowed on H.C.P.T. vehicles.  Water is the only exception.

Seat Belts

All riders must remain buckled throughtout their ride and may not change seats while the vehicle is moving.

Consideration of Others

All persons shall act in a courteous manner to all other riders and H.C.P.T. staff. 

Car and Booster Seats

Car and booster seats are required for children under the age of 8 and weighing less than 40 pounds.  Any child under the age of 8 but weighing more than 40 pounds, may ride without a booster seat, but must ride in the back with only a lap belt securing the child.  For more information, please visit the Secretary of State's Child Restraint website by clicking here.

Lost or Stolen Items

H.C.P.T. is not responsible for lost or stolen items.  In the event you lose an item you may call our dispatch offce and report the item lost, and we will return the item to you if it is located.